You may need to contact the manufacturer or use a different device with TurboTax products. If your computer or device is incompatible with TurboTax, a customer service agent may be able to suggest a workaround, but he or she cannot be responsible for completely resolving the issue with third-party products. They have no control over your tax return once it has been submitted to the tax authority and they are unable to expedite a refund. ![]() ![]() They cannot mediate between you and the IRS or state tax authorities. TurboTax customer service representatives are not tax or legal professionals and they cannot provide advice on tax matters. The collaboration, adaptability, and responsiveness have all been key factors to ensure that our needs as a client and the needs of our patients/practices are met. With the support of the Working Solutions team, we have been able to meet the expected levels for KPIs consistently. This sets their clients up for success all along the way, and the results they produce are second to none. It made me feel very secure that the people interacting with my customers were well prepared. I was impressed by the rigorous training and onboarding and passing off to the operations team. TurboTax customer service representatives can resolve most customer issues, including providing troubleshooting and technical support, assisting customers with choosing the type of tax return package best suits their financial situation, billing issues, checking on the status of a submitted tax return and assisting with things like hacked accounts or suspected identity theft. How to contact TurboTax Canada support / TurboTax Support Canada
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